Refund policy
Returns
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Other items that cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are issued: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for any reason not due to an error on our part.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds (if any) contact us at info@smellgood.lu.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at info@smellgood.lu and send your item to 1 Rue Portland, Esch sur Alzette, L-4182, Luxembourg.
Shipping
To return your product, you must send it to the following postal address: 1 Rue Portland, Esch sur Alzette, L-4182, Luxembourg.
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Other items that cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are issued: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for any reason not due to an error on our part.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds (if any) contact us at info@smellgood.lu.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at info@smellgood.lu and send your item to 1 Rue Portland, Esch sur Alzette, L-4182, Luxembourg.
Shipping
To return your product, you must send it to the following postal address: 1 Rue Portland, Esch sur Alzette, L-4182, Luxembourg.
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the shipping cost of the return will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.